Author Topic: How does the Remote Client get updated?  (Read 115 times)


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How does the Remote Client get updated?
« on: December 03, 2019, 11:21:09 AM »
Question: How does the updating process work for the Remote Client?

When there is an update available, a download button will be given when you log in. When it is clicked, the old exe will be replaced with the newer one and the log in screen will be launched again.

The update process works best when the executable (AWdbRemote.exe) is on the desktop. You shouldn't run the exe from the downloads folder or create a shortcut that points to the exe. (For help downloading the exe, see this post:

Note: the new exe will likely not be in the same spot on the desktop as the old one; but it will be there. Just move it back to where you like it.

You can't skip the update. It should be a simple process and only take an extra minute. If you are having trouble and this post doesn't help resolve it, please contact us so we can help!
« Last Edit: December 04, 2019, 09:56:11 AM by Annette »