Author Topic: Missing Leaders  (Read 399 times)

lrmdavis

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Missing Leaders
« on: September 01, 2017, 11:16:24 AM »
Good morning-
I am not sure if this is a glitch or user error, but I cannot get my leaders to show up on the check in page. The only one that shows up is the one I just added. I have compared them, but I cannot find any differences. What am I missing?
Thanks-
Rhonda Davis, Leawood East Baptist Church

Annette

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Re: Missing Leaders
« Reply #1 on: September 07, 2017, 08:19:01 AM »
In order for a person to show in the Check-in list, there must be session (attendance) records for the person.  We do know there is a bug related to session records getting created for leaders in some situations (though we haven't tracked down exactly what those situations are).

Go to Admin > Database Utilities and run the Optimize procedure.  This usually creates the missing session records which will then cause your leaders to be displayed correctly on the Check-in grid.

If this doesn't take care of it, we will probably need to schedule a remote support session to investigate the problem in more detail.  In this case, send an email to support asking for assistance.