Contact & Support
Forum
The AW message forum is a great resource filled with FAQ's (frequently asked questions), training videos and Q&A topics. Click here to visit the forum.
Documents and Videos
| Introductory Tour | A brief video tour of the application's main features | { coming soon } |
| User Guide | A reference manual recommended for those who have watched the introduction, explored the database using the sample data, and are now ready to get started entering their live club data. It is also intended to help existing users explore the various modules in greater depth. |
AWdb User Guide v1.0.PDF |
Please send your questions to:
Remote
To provide excellent support, we have
invested in the BOMGAR support desk
solution that enables us, with your permission of course, to view
and control your PC remotely.
After coordinating a mutually agreeable time,
Click
here for our Remote Support Portal where you can select a
support representative and initiate the remote connection.
Phone
You may call 608-834-8194 between the
hours of 8:00AM to 5:00PM Central Standard Time,
Monday through Friday.
Mailing Address
877 Duncannon
Way
Sun Prairie, Wisconsin 53590 (USA)
Support
for the Approved Workman Database is
First Class!
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We have NOT outsourced our customer support. If you need assistance, rest assured you'll be working with someone who is very knowledgeable about the database and who is also involved in the Awana program.
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We have invested in a professional, commercial-grade support solution that enables us to provide excellent assistance and training while viewing your desktop with you.
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We do NOT limit you to email-only support. Clubs who stay current with their annual support plan will have have access to the message forum, telephone, email, and remote connection support too.
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Does your "day job" prevent you from being able to contact us for support? No problem, just send an email and we'll be happy to schedule an appointment to help you in the evening or on the weekend.