Forum
User Guide
The PDF version of the User Guide is suitable for printing, but is over 300 pages so you may want to read it on-screen and only print select pages. One advantage of reading on-screen is that you can use the hyperlinks within the document, If you want to download and save a copy of the PDF version, right-click the link above and select "Save target as.." and then select the folder where you want to save the file. (We recommend you put this in your Approved Workman folder.)
You can also use an Online html Version by clicking here. This online version has the familiar left pane navigation tool which makes it easy to expand and collapse topics and get the big-picture view of the document. You can also use the hyperlinks to jump from one topic to another quickly. Have a look!
Remote
After coordinating a mutually agreeable time, visit our Remote Support Portal where you can select a support representative and initiate the remote connection.
Phone
Mailing Address
Sun Prairie, Wisconsin 53590 (USA)
- We have NOT outsourced our customer support. If you need assistance, rest assured you'll be working with someone who is very knowledgeable about the database and who is also involved in the Awana program.
- We have invested in a professional, commercial-grade support solution that enables us to provide excellent assistance and training while viewing your desktop with you.
- We do NOT limit you to email-only support. Clubs who stay current with their annual support plan will have have access to the message forum, telephone, email, and remote connection support too.
- Does your "day job" prevent you from being able to contact us for support? No problem, just send an email and we'll be happy to schedule an appointment to help you in the evening or on the weekend.
